General FAQ
- How can I change my username or password?
- What is WHERE?
- In which countries is WHERE supported?
- Does my phone support WHERE?
- How accurate is my GPS location in WHERE?
- I entered a full street address manually, but the street number appears incorrect. What’s going on?
- Do I need an unlimited data plan to use WHERE?
- If I get a new phone, how do I reload WHERE on my phone?
- Why does WHERE collect my email address and phone number on the m.where.com website?
How can I change my username or password?
You can now update your profile information online @ www.where.com/local.
- Click on the “Log in” link that appears at the top right of the page.
- Log in using the same information used when you registered with WHERE.
- Click on the “My Placebook” tab
- Click on “Manage Account Settings”
- Make any changes you want to your profile information
- Click “Update”
Your profile information will be updated on your Mobile device as well!
What is WHERE?WHERE allows you to quickly launch a mobile experience that puts the people, places and things you are looking for at your fingertips. This includes everything from weather, news, and restaurant reviews, to the closest coffee shop, cheapest gas, traffic updates, movie show times and more.
In which countries is WHERE supported?At this time, WHERE is only available in the United States.
Does my phone support WHERE?To find out if you phone supports the WHERE GPS Mobile application, please click on your carrier or phone for more information:
AT&T
If not, rest assured, we’re adding more all the time. Feel free to contact us and let us know what phone and carrier you want us to support next.
How accurate is my GPS location in WHERE?Typically, GPS is accurate to within a city block of your current physical location. If you are indoors (or in an obstructed location) or your network provider is having problems, your GPS location may only be accurate to your current city area; in a worst-case scenario, if your provider got an Assisted GPS Fix, your location may only be accurate to the nearest cell tower.
If you feel your GPS location is inaccurate, the best thing you can do is restart WHERE and try again. You can also try disabling GPS on your handset and entering your location manually (when prompted).
I entered a full street address manually, but the street number appears incorrect. What’s going on?When you enter a Location manually, WHERE tries to Geocode it and link it to a latitude/longitude coordinate. However, it is not uncommon for a Geocoded (lat,lng) rounded to 6-8 decimal places to be slightly off. This may result in the street address being slightly off, such as “58 Canal Street” instead of “60 Canal Street”, which is not uncommon behavior in GPS-based applications.
Do I need an unlimited data plan to use WHERE?No, you don’t need one, but we do suggest it. Every time you use WHERE, you are accessing pages over your phone’s network. Therefore, the more you use WHERE, the more data you consume. If you’re interested in downloading WHERE and are unsure of your current dataplan, we strongly suggest you contact your carrier to make sure you’ve got the plan you need to accommodate your data usage.
If I get a new phone, how do I reload WHERE on my phone?On most mobile carriers, when you purchase a new phone you will have to re-subscribe to any applications such as WHERE that you previously had on your phone. For instructions on how to subscribe, please see the question ‘How Do I Get WHERE on my Phone?’.
Once you’re subscribed to the WHERE application on your phone, you can change your phone model by visiting www.where.com and clicking on the ‘Change my phone model’ link at the bottom of the page.
Why does WHERE collect my email address and phone number on the m.where.com website?WHERE collects your phone number on the web site so we know which phone you are using when you manage your widgets. Some widgets may also use your phone number to send you opt-in text message alerts about things you’ve chosen to hear about.
WHERE collects your email address as an extra layer of security so that you can request a new password or PIN. We may also send you occasional emails regarding system updates. At times, we may also send you notice of new features unless you choose to opt-out of marketing communications.
For more information, please check out our Privacy Policy.
