MetroPCS FAQ

1. What is WHERE?
2. How accurate is my GPS location in WHERE?
3. Getting WHERE on MetroPCS
4. Once I've signed up, can I change my PIN, email address, and phone number?
5. Why does WHERE collect my email address and phone number on the m.where.com website?

What is WHERE?

WHERE allows you to quickly launch a mobile experience that puts the people, places and things you are looking for at your fingertips. This includes everything from weather, news, and restaurant reviews, to the closest coffee shop, cheapest gas, traffic updates, movie show times and more.

How accurate is my GPS location in WHERE?

Typically, GPS is accurate to within a city block of your current physical location. If you are indoors (or in an obstructed location) or your network provider is having problems, your GPS location may only be accurate to your current city area; in a worst-case scenario, if your provider got an Assisted GPS Fix, your location may only be accurate to the nearest cell tower.

If you feel your GPS location is inaccurate, the best thing you can do is restart WHERE and try again. You can also try disabling GPS on your handset and entering your location manually (when prompted).

Getting WHERE on MetroPCS

Application download and installation:

1. Launch the @metro by pressing the right navigation key and select the Mobile Shop icon.

2. Select the Shopping Cart to browse the @metro mobile shop.

3. Scroll down to the @connected category and select the “OK��? key

4. Select the WHERE application to download.

5. Once you authorize payment from your MetroConnectSM account, the application will
   download automatically—WHERE will be added as an application under @metro Apps.

Web account creation and web to handset sync:

1. Launch @metro Apps by pressing the right navigation key and scroll to the WHERE icon.

2. Select “OK��? to launch WHERE.

3. After WHERE has finished loading on your handset, select “Menu��? and then “Web Activation��?.

4. Now select the “Finished��? button below.

5. When prompted, enter your Activation Code from your handset and select “DONE��?.

6. Now restart WHERE—your handset is now sync’d to your web account.

7. Complete the web account creation form to setup your WHERE.com account.

8. Success! Drag and drop a few Widgets to your virtual phone and start using WHERE.

Once I've signed up, can I change my PIN, email address, and phone number?

You can change all this information on the Where profile page. However, we will have to confirm that you are really you by sending you a confirmation email or SMS to which you will need to act.

Why does WHERE collect my email address and phone number on the m.where.com website?

WHERE collects your phone number on the web site so we know which phone you are using when you manage your widgets. Some widgets may also use your phone number to send you opt-in text message alerts about things you’ve chosen to hear about.

WHERE collects your email address as an extra layer of security so that you can request a new password or PIN. We may also send you occasional emails regarding system updates. At times, we may also send you notice of new features unless you choose to opt-out of marketing communications.

For more information, please check out our Privacy Policy.